POST:  Manager – Training for Industry

Duties and Responsibilities:
Reporting directly to the Managing Director, the Manager  (Training for Industry),  will be responsible for:

• Analysis, planning and implementation of local industry marketing and sales strategies
• Identify skilling needs and industry market opportunities and trends
• Business development and Bespoke courses range expansion
• Manage customer-facing communication channels
• Send outbound emails with information on MCAST courses, workshops and events.
• Handle inbound and outbound phone conversations and track all customer interactions in our MIS
• Create synergies with training providers and industries
• Facilitate on campus and onsite training, according to our clients’ needs
• Handle front facing communications with excellent customer service skills
• Identify and execute strategic Industry training opportunities
• Foster positive client relationships
• Liaise with MCAST Institutes
• Work with marketing, academic, operations and technology teams to drive growth for the business
• Proactively communicate accurate sales forecasts and relevant information to team Manager
• Constantly seek opportunities to improve the user acquisition process and increase efficiency.

Requirements:

• A recognized bachelor’s degree in either marketing or business administration at MQF Level 6
• Preferably in possession of in-depth knowledge of the local industry
• 3-years’ experience in marketing or sales
• Charismatic, strong interpersonal, communication and presentation skills
• Motivated team leader with a results-driven attitude
• Knowledge of data analysis and reporting
• Be expected to travel locally to meet potential clients
• Ability to manage people
• Experience in sales or customer service.
• Motivation driven by KPI’s.
• Ability to manage time, multi-task and prioritize tasks effectively.
• Exceptional communication and interpersonal skills.
• Experience in learning industry is an asset

All applications will be treated in the strictest confidence. Personal data provided by a candidate will be processed by the organisation for the purposes of its recruitment process and in case of employment for the purposes of the employee’s relationship with the organisation.